Customer-Centric
Phone calls are rarely efficient. Make interactions with your dealership simple and convenient for each customer who chooses you for service, maintenance or repair. RedCap’s messaging portal instills transparency, trust and loyalty in your business by delivering all texts from a single, recognizable number with custom messages specific to your brand.
Text, Audio and Video
RedCap’s messaging system allows customers to contact your dealership via multiple channels, and for your service staff to relay critical service information through audio and video messages. Amazon’s Alexa and Google Home can be integrated with appointments and pick-up and delivery for modern, convenient service mobility options.
Internal Messaging
Keep each department continually updated with dealership-wide messaging capabilities. Every conversation from within your dealership can be tracked and tied to an RO for expedited parts assistance and status updates.
Platform-Wide
All modules within the RedCap platform include the messaging feature so communication stays consistent and streamlined for use within all aspects of your fixed ops business.
