It’s no secret today’s customer doesn’t have the time to spend servicing their vehicle. “Bring it to me” is the new consumer expectation and a consumer’s time is the new currency. Offering modern service solutions is proven to retain and win back customers, increase service drive and loaner efficiency while increasing profitablity.
Easily offer a modern consumer experience that compliments your brands objectives. Our complete turn key program is tailored to work within your service drive’s process, delivers an experience to your customers that you design, and is proven to scale across your customer base.
Looking for a loaner alternative? Our OnDemand Service Shuttle is integrated with Lyft to pick up customers from the waiting room and bring them back once the vehicle is ready. All communications are White Labeled for your Dealership and customer waiting time is minimized. Service Shuttle reduces the stress on loaner fleets, replaces current loaner assets and expenses and works with your DMS for RO linking and attribution.
Service pick-up and delivery is much more than simple logistics managed with sticky notes and a spreadsheet. It’s about delivering the right experience for your brand – every time and at scale. Our Experience Manager ensures your consumers experience pick-up and delivery using your unique process including all notifications, tracking, surveying and RO attribution.
Scalable pick up and delivery solutions require scalable workflows. Our platform includes integrations from DMS providers, service schedulers, loaner management applications, ride sharing services, website providers and more.
It’s hard to get customers in the service drive for recall repairs – they simply don’t have the time. Our Concierge Pick Up & Delivery programs bring recall vehicles into your service drive while the customer carries on with their day. Safer vehicles, higher RO profitability, happy customers – the way recall resolution should be.
Whether your staff is booking the pick-up appointments, or your customers are visiting your website, DMS appointments are automatically added through our certified DMS integrations. New appointments are then automatically added to the most popular service scheduling calendars via our API.
Upgrade your website with a simple concierge pick up booking page. Simply give your customer the choice of In Store or Out of Store when they hit your service page. Complete with your booking rules and restrictions, customers self-service online with a form that is much easier than traditional service scheduling tools. Concierge pick up appointments are pushed to popular DMS Service calendars using our certified DMS integrations, which reduces strain on your BDC.